Thank you for shopping at Pentaj. We want to ensure your complete satisfaction with your purchase. In the event that you are not entirely satisfied with your order, we have a straightforward return and exchange policy in place to make your shopping experience as smooth as possible. Please read the following guidelines to understand our policy.

1. Eligibility for Returns and Exchanges:
   • We accept returns and exchanges within 14 days from the date of purchase.
   • The item must be unused, unopened, and in its original packaging.
   • We do not accept returns or exchanges for items that are intimate or sanitary goods, such as lipsticks, mascaras, or skincare products that have been opened or used.
   • Gift cards, promotional items, and freebies are non-returnable and non-exchangeable.
2. Return Process:
   • To initiate a return, please contact our customer support team by email or phone within 30 days of receiving your order. Provide your order number and a detailed reason for the return.
   • Our customer support team will guide you through the return process and provide you with a return authorization number (RA#).
   • Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts or samples that were included with the purchase.
   • Clearly write the provided RA# on the outside of the package.
   • Ship the package back to us using a traceable shipping method. The return shipping cost is the customer’s responsibility, except in cases where the item received was incorrect or damaged.
   • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will process the refund or exchange as requested.
3. Refunds:
   • If you are eligible for a refund, we will process it within 7 business days after receiving the returned item.
   • The refund will be issued to the original payment method used during the purchase.
   • Please note that refunds may take additional time to reflect in your account, depending on your bank or payment provider.
4. Exchanges:
   • If you wish to exchange an item for a different product, please follow the return process mentioned above. Once we receive the returned item and it meets the eligibility criteria, we will process the exchange based on the availability of the desired item.
   • If the desired item is not available, we will issue a refund for the returned item as per our refund policy.
5. Damaged or Incorrect Items:
   • If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the order.
   • We may request photos or additional information to assess the issue.
   • We will provide instructions on how to return the damaged or incorrect item, and we will cover the return shipping costs.
   • Once we receive the returned item, we will either issue a refund or send a replacement, depending on your preference and product availability.

Please note that the above policy applies only to purchases made directly from Pentaj. If you purchased our products from a third-party retailer, please refer to their return and exchange policy.

If you have any further questions or need assistance with the return or exchange process, please don’t hesitate to contact our customer support team. We are here to help!